Exceptional one-off resorts in iconic destinations
One&Only Resorts, a brand of Kerzner International, offer some of the most luxurious and highly acclaimed resorts across the globe promising unrivalled space, seclusion, luxury and the pinnacle of stays.
During our long-term partnership with Kerzner, we have supported them whilst they have expanded their luxurious One&Only portfolio around the world.
A globally renown brand, One&Only Resorts, were looking to reward travel agent partners for their continued effort and support of the resorts. We worked closely with their Sales and Marketing team to develop the One&Only Resorts Global Booking Rewards Programme and an online portal to record room nights booked.
Global booking rewards portal
Supporting their sales and marketing team
Offline marketing material
Email marketing
CRM management
Multimedia production
The portal would allow for their chosen partners to log their bookings at any of the One&Only Resorts and through a personal rewards dashboard, be able to track their rewards progress, status of booking approvals, view various reporting options, redeem their rewards and much more.
The carefully tailored, full administration process for the in-house team at Kerzner has proved invaluable. It’s allowed the company as a whole, whether a resort admin, regional sales office, the sales and marketing team, the finance team or whoever, to see a new side to their agents and processes. They are able to use data captured to better understand needs as well as help support future growth.
The portal has continued to be well received and has helped support Kerzner to become a £1bn turnover company. It is continuously growing and enhancing to meet its demands and we’re delighted to be with them on this journey.
During the initial launch, acceptance into the programme was by invitation only. However, due to its popularity and success, this soon changed to be open to preferred partners and later a fully open programme.
To help promote it, we designed and distributed several offline marketing pieces, and regular emails were sent to the registered agents providing details of the various resorts and their respective offers to help support their sales efforts and leave them feeling part of the programme and valued through regular contact and inclusion.
We continue to work closely with Kerzner, supporting their digital and offline needs across multiple portals and marketing initiatives.
Our partnership is built on enhancing and expanding their platforms to ensure they remain robust, effective, and aligned with the standards expected of a global luxury brand.
Julia Grant – Owner
We continue to work closely with Kerzner, supporting their digital and offline needs across multiple portals and marketing initiatives.
Our partnership is built on enhancing and expanding their platforms to ensure they remain robust, effective, and aligned with the standards expected of a global luxury brand.
Julia Grant – Owner
Global Booking Rewards
